Shipping Policy

Shipping Policy

Effective Date: February 2023

Thank you for shopping with TrueForm! We aim to deliver your shapewear quickly and efficiently. Below is our shipping policy to ensure you understand how we process and ship your orders.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• If we are experiencing a high volume of orders, processing times may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email.
• You will receive an order confirmation email with your order details, and a follow-up email once your order has been shipped with tracking information.

2. Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer the following shipping options:

Domestic Shipping (Within United States )

• Standard Shipping: [Delivery time range, e.g., 3-5 business days] – [$3.99 or “Free for orders over $100”]
• Express Shipping: [Delivery time range, e.g., 1-2 business days] – [$14.99]

International Shipping (Outside United States)

• Standard International Shipping: [Delivery time range, e.g., 7-15 business days] – ($5.99 )
• Express International Shipping: [Delivery time range, e.g., 3-7 business days] – ($14.99 )

Please note: International shipping times can vary due to customs processing in the destination country.

3. Shipping Destinations

We currently ship globally. 

If your country isn’t listed, please reach out to us at contact@trueformshapes.com, and we’ll do our best to assist you.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or the carrier’s website. Please allow up to 24 hours for the tracking information to update.

5. Shipping Delays

While we strive to ensure timely delivery of your order, shipping delays can occasionally occur due to unforeseen factors, such as customs clearance, weather conditions, or holiday backlogs. TrueForm is not responsible for shipping delays that are beyond our control.

6. Customs, Duties, and Taxes (For International Orders)

For international shipments, the destination country may charge additional fees such as customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost and are the buyer’s responsibility. Please contact your local customs office for more information on these fees.

7. Incorrect Address

Please ensure that all shipping details are correct at the time of placing your order. If you provide an incorrect or incomplete address, we cannot be responsible for the delivery failure or delays. If you realize your shipping address is incorrect, please contact us immediately at [Insert Email Address] so we can attempt to correct it before shipment.

8. Lost or Stolen Packages

TrueForm is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your tracking information shows that your package was delivered and you cannot locate it, we recommend checking with neighbors or contacting the carrier directly.

If you believe your package has been lost, please contact our customer service at [Insert Email Address], and we will work with you to resolve the issue.

9. Returns Due to Undeliverable Address

If a package is returned to us due to an undeliverable address or failed delivery attempt, we will notify you and arrange for reshipment. Any additional shipping fees for reshipment may be the responsibility of the customer.

10. Contact Us

If you have any questions or concerns regarding your shipping, feel free to reach out to us at:

Email: contact@trueformshapes.com

We appreciate your business and look forward to delivering the best shapewear experience with TrueForm!